Privacy Policy

1. Data We Collect

We collect personal information only when you choose to submit it through our contact form. This may include:

• Full name
• Email address
• Phone number (if provided)
• Details of the plumbing issue or service request (via message field)

We also collect standard server logs (IP address, browser type, page visited, timestamp) through website hosting infrastructure. These are not linked to personal identity.

2. How We Collect Data

Data is collected through:

• The contact form on our homepage
• Cookies and browser storage (see our Cookie Policy for details)
• Analytics tools (if enabled) that track page interactions in aggregate

3. Legal Basis for Processing

Under Malaysia's PDPA, we process personal data based on:

• Consent — you submit the contact form voluntarily
• Legitimate interest — to respond to service enquiries and manage bookings
• Contractual necessity — to carry out work you have engaged us for

4. How We Use Your Data

• To respond to service enquiries and schedule visits
• To confirm bookings, scope of work, and pricing
• To follow up after completed work when relevant
• To improve our website through aggregated analytics data

We do not send marketing emails without your explicit consent. You may opt out of any follow-up communication at any time by contacting us directly.

5. Data Retention

Contact form submissions are retained for up to 24 months from the date of enquiry or last service interaction. Server logs are retained for a maximum of 90 days. Data is deleted or anonymised once these periods lapse, unless legal obligations require longer retention.

6. Data Sharing

We do not sell, rent, or trade your personal information. Data may be shared with:

• Website hosting and infrastructure providers (for technical operation)
• Analytics providers, where enabled (on an aggregated, non-identifying basis)
• Legal authorities if required by Malaysian law

7. Data Protection Measures

• Website served over HTTPS (SSL/TLS encrypted connection)
• Access to collected data restricted to staff directly involved in service delivery
• No storage of payment card or financial data
• In the event of a data breach, affected individuals will be notified as required by applicable law

8. Cookies

Our website uses cookies for basic functionality and, with your consent, for analytics. Essential cookies cannot be disabled as they are required for the site to operate. Optional cookies (analytics, preferences) can be managed via our Cookie Policy page, where you can adjust your preferences at any time.

9. Your Rights Under Malaysia's PDPA

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of data where it is no longer necessary
• Withdraw consent for processing at any time
• Object to processing based on legitimate interest

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external sites (such as suppliers or mapping services). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect data from individuals under 18. If we become aware that a minor has submitted personal data, we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact

For any privacy-related questions or to exercise your rights:

• Business: Murni Tukang
• Address: 33, Jalan Hang Lekiu, 50100 Kuala Lumpur, Malaysia
• Email: [email protected]